How We Work
We pride ourselves in our customer support from initial enquiry all the way through to aftersales.
In order to help you find the perfect linear actuator solution we first need to define your specific requirements to ensure that our linear actuators deliver the results you need.
Our commitment goes beyond the delivery and installation of your linear actuator. Below is an outline of the process we follow to ensure that we provide the perfect linear actuators and exceptional service to all our customers.
1. Invest in your application
From your initial enquiry, we invest time to understand your project, application and requirements. The more we know, the more we can advise on the best solution for your application.
2. Plan
From investing time in learning about the application, we will support with drawings to assist with how and where to mount your actuator, as well as programming controllers and creating bespoke datasheets for your project, to ensure you prepared for each stage.
3. Quality
By working closely with trusted suppliers for over 20 years we guarantee quality at every stage. Furthermore, our linear actuators are constructed in accordance with the highest industry standards. If you require specific certification please contact the team.
4. Test and Deliver
Each linear actuator undergoes testing before shipping ensuring a working solution as well as allowing the fine tuning of controllers to ensure optimum performance of your actuator.
5. Dispatch
Before dispatching your linear actuator, our team ensures your linear actuator is clean, packed securely and shipped to your site—maintaining quality throughout the process.
6. Aftercare
Our commitment does not end with delivery. We will support you into the future, with warranty, maintenance support and potentially site visits in the event of a failure. Your satisfaction remains our priority.
Our Methodology
Working with You
We are problem solvers at heart and enjoy collaborating with you to address specific challenges. We take the time to fully understand your needs in order to recommend the most suitable solution.
A Knowledgeable Team
With experience across multiple industries, our skilled engineers bring expertise, innovation, and practical solutions to every project. Customers repeatedly choose Industrial Devices due to our team’s in-depth knowledge, high-quality delivery, and pride in workmanship.
A Flexible Approach
We understand the importance of working closely with customers, and we tailor our approach precisely to your specific needs.
Quality Guaranteed
From the materials we use to the quality of our service, we always strive for excellence.
Tailored Electric Linear Actuator Solutions to Meet Your Requirements.
Contact our team to understand how we can meet your exact requirements, discuss our various products and how we can manage your Linear Actuator needs.